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ST Discussion Board ST Forum Honest mistake: Bank should not penalise customer
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Honest mistake: Bank should not penalise customer
December 30, 2008 Tuesday, 05:37 AM

MY WIFE made a genuine banking mistake and as a result, her bank, POSB, has pocketed a so-called administration fee of $40 from her savings account. We feel the charge is too high and not justified or reasonable.
ooptimizer
December 30, 2008 Tuesday, 07:47 AM

Banks must also make money. If everything waive, how can Banks make money?

Furthermore, to avoid this simple mistake, just close your DBS account and open a POSB savings account to link to your current account. Then there will be no more mistakes (unless you got no money in your POSB savings accout, sorry la!)

If not, you can always make the same mistake again.
clang123
December 30, 2008 Tuesday, 07:51 AM

You made a mistake. You should be writing to the bank to appeal. The bank did not do anything wrong so you should not use this forum to apply pressure on the bank to refund your $40. Shame on you.
Baikinman
December 30, 2008 Tuesday, 07:55 AM

It is hard for the bank to determine whether there was a genuine mistake or otherwise. In any case, the bounced cheque incurred unnecessary some administrative work to which there is a cost involved. Who should pay for this cost?
Eegle2004
December 30, 2008 Tuesday, 08:33 AM

All shop lifters will claim they did it by mistake. All traffic violators will claim they did it innocently. Are you a first time bank account holder? You dont even know where is your money. And you issued a cheque simply. Cheque return charges are usually informed to customers at the time of opening account. And dont waste our precious time and space here. Go to the ban and fall at their feet.
Eagle2004
December 30, 2008 Tuesday, 08:55 AM

Dear Posters

Kindly note that Eegle2004 is an imposter. I wouldn't post such drivel.
ChristineChua_Ms
December 30, 2008 Tuesday, 09:08 AM

Eage/Eegle who is the real who is the fake? I doubt. Eegle has been contributing ideas which is interesting and worth reading whether we accept or not. But eagle has been simply crying pathetically 'he is fake.. he is imposter'
Eagle2004
December 30, 2008 Tuesday, 09:14 AM

ChristineChua_Ms has exposed himself as the imposter Eegle2004! How stupid of you! LOL!
wudang10
December 30, 2008 Tuesday, 09:19 AM

How about her other question of $40 for administrative charges being too high?

I have been wondering how much costs does it involve to clear a bounced cheque? Is there a profit element in the charge or is it based on cost?

UK banks faced similar scrutiny last year when consumers wrote in and complain about the the high charges and the regulators found there is a profit element involved which should not be the case.
forgetitlah
December 30, 2008 Tuesday, 09:55 AM

why should there be any difference in a POSB savings and DBS savings account in the first place?

Didn't they merge some donkey years ago? I remembered the banks were saying they would be merging the accounts. Unless until today, they still have not finished merging the accounts.
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