WHY was the rescue of passengers stuck in mid-air cabins when the Singapore Flyer ground to a halt on Tuesday undertaken when they were never in danger ('Flyer drama', yesterday)? I am also surprised that the evacuation was done with rope harnesses.

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Uniquely Singapore ! Fly up to 165 metres on the wheel and then to rappel down on a rope !

Where else in the world can get such adventure at S$29.50 only ?

How much do they charge for a bungee jump at Queenstown ?

of course that's the solution they can come out with a millon dollar paid salary...
what a unique way to rescue people..only singapore can come out with this kind of ideas...
what a shame...

They only managed to rescue 11 people from the lowest capsules in 4 hours. Given there were 170+ people stuck in the flyer, it would take 170*4/11 = 60+ hrs to rescue all the passengers!! Thats nearly 3 days!! With the present contingency plan, the passengers would have already died of thirst by the 3rd day.

This contingency plan is clearly inadequate and puts the lives of the passengers of the flyer at great risk.

Don't know what has gone wrong with the Singapore Service Providing Industries. Majority of service providing companies in Singapore will not acknowledge responsibilities and liabilities. When things go wrong or when incidents happened in the course of their services, they always adopt a "take it or leave it" attitude towards the victims as long as their so called "compensation" is concerned.

Just take for an example in this case. They charged super high fees for the ride. Then they trapped visitors for 6 to 7 hours in the air before they were rescued to the ground. I am sure many of the 100 over visitors have their other schedules affected by the incident. Some foreigners even missed their flight home to celebrate Christmas with their families. Look at what the Singapore Flyers' management offered : "full refund for the ticket, or come back for their make-up ride another day.

In incidents like this, a full refund is a must, thats for sure, and should not be seen as a form of compensation, and in fact it is not a compensation at all. These victims should be compensated for the agony and sufferings they were put through while trapped in the capsules, and not just a "full refund or a ride another time". Especially for those visitors who can provide evidence that they had missed their flight because of the incindent, should be compensation with air tickets of the same value, and some other form of compensation for having to go through all this inconvenience, since they had been charged the super high fees for the ride.

Another point from this incident is, they company took 6 to 7 hours to rescue the victims. According to the papers' reports, it took around half an hour to lower one victim to the ground. Obviously, the company does not have any effective rescue or contingency plans for incidents like this, when they jolly well know that such incidents are bound to happen, and again, especially that it had happened before just recently.

Who would dare go for the ride if the company is adopting this kind of attitude even such incident ( must be a serious one, otherwise why the police and other Government Authority ordered the flyer to stop operation pending investigation) happens. It looks more like what they are more interested in is making profits and don't care about service quality or responbilities/liabilities.

Its like when you purchase something from a store or supermart and later at home, you realise that the store has left out a certain item when packing. You call the store to inform them about the shortage. Those people at the other end of the line will, say sorry, or sometime they don't even apologise, but will definitely say this "ok, the item is here, can you come down and collect....." . You see, they caused inconvenience to the customer, through their negligence, yet they further inconvenience the customer by asking them to collect from their store.

This is the kind of service we usually receivd, from from a so called "first world" country.

I fully agreed with cantstandthem's comments.
Just look and listen careful to what they said on TV, you would know that they know nothing about contingency plan. I would not trust this machine (which broke down thrice a month - my grandmother leart from the news and told me?) and I would not take the risk and to waste that kind of money to get my family trap there for hours. Not even a free ride...

i think we should learn from this HONEST MISTAKE and JUST MOVE ON................

no use pinpointing the blame at anyone. this will only encourage a WITCH-HUNT culture in S'pore, which does not benefit anyone.

Yea, no witch hunt please, we are Singaporeans.

Let’s move on, and when it stopped again which will be soon, we will still not be hunting any witches.

I only informed my friends, relatives and colleagues to remind others who are pregnant, old, young children and infants not to ride the flyer.

I agree..no witch hunt needed. The next time it will stop..for good. But there wont be anyone trapped in the pod..because..it mostly..is turning around..empty.

I expected this accident. I know we are not capable of big things. We neither have the technical know how nor the fire fighting capability. Perhaps we can run small toy trains or merry go rounds like they do in pasar malams.