LAST Friday at Pasir Ris Bud Interchange, I reached the queue for service No. 5 at 8.55pm and there were already five people in the queue. Service No. 5 (licence No. SBS 8295 P) finally started its journey at 9.25pm, which means a wait of at least 30 minutes.

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I have known all along that they practice this kind of scheduling for years. Complaints are useless. Nothign changes. But the regulators do not come down hard on the incumbents. So I don't believe a word PTC/LTA/Raymond Lim says about improving public transport. Worse everything goes up Oct 1 - electricity 22 %, bus and trains 4 cents, newspapers 10-20 cents, etc. Service got worse.

I am thankful there are people like Chris who will not accept crap answers from service providers. If only more will put their foot down and not accept the kind of service forced down our throats and exorbitant price increase - then things will change for the better. Now SP has got the cheek to increase electricity by 22% when oil price just plunged more than USD$6 to USD$100!

In the absence of any direct competitive force in the market, what is there to push the bus companies to improve? The PTC? Hahaha!!!

Sadly things are probably not going to change very much in the near future.

The bus company is maximising its resources. Since there were only 6 persons in the queue, it does not make sense to run the bus service more frequently.

I agree with the bus supervisor that he does not owe Chris Sanghavi any explanation. If Chris can't bear to wait, walk or take a taxi. There is no implicit contract that the bus company will keep waiting time to x minutes. Chris is wrong to take it out on the bus driver and the supervisor.

What to do? The only bus company that is serving you. SBS= So Bloody Slow.

It only showed that bus-lanes were useless!

yes, the bus service here is incredibly bad and the attitude of the driver/sbs arrogant - i had the same busdriver telling me "breaking down the one before me" story twice! in one week after i complained that i had to wait for 38 minutes. reporting to the bus company gets you the answer that this is NEVER happening as the frequency is 17 min! they also have their own people making surveys... go figure!
that fact that they tell us they have a schedule to follow but are not willing to publish it so that we know when to be at a bus stop in order not to waste precious time waiting and making any trip from i.e. bukit batok hillview to the city a minimum 1 hour trip, as you have to add easily 20 min waiting at the bus stops (and i need to interchange in between) confirms the biz theory.

i agree will all but the guy who sites with the rude supervisor - the service standard and attitude is lousy - and they can: a monopoly protects them

1) #5: "If Chris can't bear to wait, walk or take a taxi."

Are you a bus commuter? Do you understand the pain and frustration when precious time is wasted on a regular basis? Your comment in point 2) below makes me think that you know very little about bus services in Singapore, both theoretically and experientially.

2) #5: "There is no implicit contract that the bus company will keep waiting time to x minutes. "

You're right. It's not an IMPLICIT contract. It is EXPLICITLY stated that the maximum waiting time is fifteen minutes - go look it up online. It has been further MANDATED that the maximum waiting time should be less than that - 12 or 10 minutes. Do you live under a rock? Or maybe 5 minutes from your workplace. Or possibly in the cosy coccoon of your private transport, hence your unfeeling and ignorant remarks.

"should be less than that - 12 or 10 minutes"

what I meant was that it should be REDUCED to less than the current maximum. (i.e. from 15 to 10/12 mins)